I always used to say that I hate conflict. Conflict is defined as ‘a serious disagreement or argument’. In fact, I still hate conflict, yet I have become much more comfortable with having difficult conversations. It still feels as if many people avoid disagreements within the workplace, yet if we want to open our minds and learn from the diversity around us, is there a healthier way to reframe these conversations?
When I started my career, clients felt like superior beings, to be feared and certainly to avoid disputes at all costs. At the same time, I was being told that ‘I needed to be more aggressive’. Aggression has never been my way and I believe there are ways to be assertive without being aggressive. As a result, I wasn’t relaxed in these interactions, I was trying to be someone that wasn’t me and the interactions were inauthentic.
When I reflect on 2022, I spent 80% of my time having difficult conversations and I was the most comfortable I have ever been. For me, showing empathy and staying true to my value of respect, has made these conversations much easier and sometimes even enjoyable. I’ve been more self-aware and able to de-personalise the challenge from the people debating it. And in these situations, I have learnt to listen more, understand what is really going on for the other person and be open to their point of view. Can I address their concerns or at the very least acknowledge and appreciate their concerns?
So how can you find your authentic voice in debate? Next time you are entering a tricky conversation, think about your core values, how you can listen more and be open to what you hear. You never know, the other person might just have a good point!
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